F.A.Q

How does TREEJM process orders?

Made to Order: We craft products only after an order is placed. Standard orders take 7-8 working days, while custom orders may take longer.

What is the shipping charge within India?

Shipping across India costs 200 INR, with delivery in 10-12 working days. Remote areas might see up to 14-16 working days delivery time.

Are there any responsibilities TREEJM does not cover?

We're not responsible for delays or any customs/duties incurred during shipping.

How can I track my order?

You'll receive an email with a tracking number post-shipping. If your order hasn’t arrived within 7 days after shipping confirmation, contact us at dearfriend@treejm.com with your details.

What if my order doesn’t arrive on time?

Contact us at dearfriend@treejm.com with your name and order number if your order is delayed. We’re here to help.

Where is TREEJM.COM located?

Find us at 465/C 17th G Main Road, 6th Block Koramangala, Bengaluru, 560095, Karnataka, India.

FAQ for International Orders - TREEJM.COM

How do I place an international order?

Simply complete your shopping on our website. When you're ready to check out, select the manual payment option designed for international orders.

Do you offer international shipping?

Yes! We ship globally, with charges ranging from 2000 INR to 4000 INR, based on weight and destination. Expect a 10-12 working day delivery after dispatch, though times are not guaranteed.

What payment methods are available for international customers?

International clients are invited to use Wise.com or wire transfer for their purchases. Unfortunately, our international payment gateway is still under development, but we ensure a smooth payment process through these manual methods.

What about payments through PayPal?

PayPal Checkout is not available in India. However, we can issue a PayPal invoice for payment or you may use wise.com for your payment. We apologize for any inconvenience and appreciate your understanding.

What are the steps for completing my payment?

After placing your order with the manual payment option:

Transfer your funds to TREEJM using either Wise.com or wire transfer.

Payment Details:

Account Name: TREE JM

Account Number: 920020057592519

Bank: Axis Bank

IFSC Code: UTIB0003407

Swift Code: AXISINBB194

Branch: Koramangala, Bengaluru, India

Submit your payment confirmation to us via email at dearfriend@treejm.com. Include your order number for reference.

How will my international order be processed?

Your order will be processed once we receive your payment. We'll confirm receipt of your funds and begin preparing your items for shipment.

How long will it take to receive my international order?

Delivery times vary based on your location and the shipping method selected. Typically, international orders are delivered within 10-12 working days from the dispatch date, but please allow extra time for orders to reach remote areas.

What if I need help with my international order?

For any queries or assistance, feel free to contact us at dearfriend@treejm.com or directly message us on our Instagram. Our team is here to ensure a seamless and satisfactory shopping experience for our international customers.

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